Returns & Exchanges Policy | CeliaSwim

Welcome to the CeliaSwim community! We want you to absolutely love your new swimwear. If your order isn’t the perfect fit, we are here to help you sort it out quickly and seamlessly.

General Terms & Eligibility

We happily accept returns for items purchased exclusively from our online store for either store credit or a full refund.

To be eligible for a return, items must be in their original, pristine condition:

  • Brand-new, unworn, unwashed, and undamaged.

  • All original CeliaSwim tags and labels must be firmly attached.

  • The protective hygiene liner must be completely intact and unmoved.

  • Items must be returned inside their original packaging.

  • The Timeframe: You have 14 calendar days from the date your package arrives to initiate an exchange or return.

  • Return Shipping: Please note that return shipping costs and logistics are entirely the responsibility and expense of the customer.

How to Start a Return & Processing Times

If you would like to request a return, please contact us through the contact form on our Contact page. Our customer support team will review your request and guide you through the return process.

Please note: Products purchased with a discount, during promotional campaigns, or using discount coupons are not eligible for return or refund.

Once we receive your request, we will provide you with all the necessary instructions to complete your return, if eligible.

Processing Time: Once your return package is received and inspected at our warehouse, your store credit or refund will be processed and sent straight to your inbox within 6–8 business days.

Rejected Returns

Any returned items that arrive at our warehouse failing to meet our criteria—including missing original packaging, a detached or damaged hygiene liner, missing tags, or visible stains and scents—will be immediately rejected for sanitary reasons.

We cannot issue refunds or store credit for rejected items. The products will be shipped back to you, and the associated return shipping fee will be automatically deducted from your remaining store credit or refund total.